Practice Policies

Effective Date: January 15, 2026
Last Updated: January 15, 2026

This page explains key practice policies so you know what to expect when working with Cavier Therapy. If you have questions, you are welcome to reach out.

Email: cassie@caviertherapy.com
Consultation: https://calendly.com/gatorcassie/15min?
Booking: https://care.headway.co/providers/cassie-heyliger?

Services and Scope of Care

Cavier Therapy provides psychotherapy services via telehealth. Services are available only to clients who are physically located in New York State at the time of the session.

Cavier Therapy does not provide emergency services through this website, email, or contact form.

If you are experiencing a mental health emergency, call 911 or the 988 Suicide and Crisis Lifeline, or go to your nearest emergency room.

Session Length and Frequency

Sessions are typically 45 to 60 minutes.

Session frequency depends on your assessment and goals. Many clients begin with weekly sessions. Some clients prefer bi-weekly sessions, and others shift into every-other-week maintenance sessions over time.

Scheduling and Availability

Appointments are available Monday through Friday until 8 PM ET. Limited Saturday sessions (12 PM to 4 PM ET) may be available by request only.

Insurance, Fees, and Payments

Insurance

Cavier Therapy accepts:

  • Blue Cross Blue Shield

  • Cigna

  • Aetna

  • Most Medicaid plans

Insurance billing is processed through Headway. Copays and deductibles may apply depending on your plan.

Private Pay

If you do not have insurance, private pay options are available. Sliding scale options may be available on a limited basis.

Private Pay (starting rates):

  • Individual therapy (45 - 60 minute session): Begins at $60 per session

  • Couples and family therapy (45 - 60 minute session): Begins at $100 per session

Private pay for individual therapy begins at $60, and the final rate is discussed prior to services.

Cancellation and Late Cancellations

If you cancel with less than 24 hours notice, a non-refundable $75 fee applies.

Communication Policy

For confidentiality reasons, Cavier Therapy does not provide therapy through:

  • Email

  • Text messages

  • Social media messaging

These channels are not secure for clinical communication and should not be used for urgent concerns.

If you need to reach Cassie for administrative questions, you may email. If you are an active client, secure communication and forms are handled through the approved platform(s) used for care.

Website Forms and Privacy

If you use the website contact form, please do not include sensitive personal or clinical information. Website forms are intended for scheduling and general inquiries only.

Testimonials and Reviews

To protect privacy and confidentiality, Cavier Therapy does not request or publish client testimonials.

Questions

If you have questions about these policies, please contact:

Email: cassie@caviertherapy.com